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Getting Started

  • Your storefront address
  • Dashboard & Quick Actions
  • Set up your first menu
  • Going-live checklist
  • Overview

Menu & Inventory

  • Menu items
  • Sizes and pricing
  • Modifiers and option groups
  • Categories
  • Stock and 86ing
  • Menu timeslots
  • Pizza builder

Storefront

  • Branding
  • Hero banners
  • About page
  • SEO & discovery
  • Hours
  • Policies, links and announcements

Orders & Fulfillment

  • The order lifecycle
  • Managing orders
  • Delivery and drivers
  • Preorders
  • Refunds and cancellations
  • Open & Close
  • Kitchen printers

Payments

  • Payment options
  • Card payments and payouts

Marketing

  • Deals and coupons

Team

  • Roles and permissions
  • Inviting your team

AI Assistant

  • Merchant assistant
  • Customer assistant

Reports

  • Understanding your reports

Support

  • Support and issue routing

Account & Billing

  • Your plan and billing

Release Notes

  • What's new
Docs/Account & Billing

Your plan and billing

What your PayperPlates plan costs, what's included, where your billing card lives, and how to change plans.

You pay PayperPlates in two parts: a monthly plan fee, and one all-in rate on each online order with card processing included. There's no setup fee and no cancellation fee. Prices are in Canadian dollars, before HST.

The plans

| | Basic | Pro | |---|---|---| | Monthly fee | $70 | $120 | | Per online order | 3.9% + 30¢ | 3.5% + 30¢ |

The per-order rate already includes card processing. Stripe keeps its processing fee, 2.9% + 30¢, and the rest is the PayperPlates platform fee: 1.0% on Basic, 0.6% on Pro. The platform fee covers what it costs to run your ordering platform: maps and delivery routing, order texts, the AI assistants, hosting and support. It's never charged on tips.

Both plans include your branded ordering website and its hosting, the Orders board, menu and inventory tools, reports, promotions, the merchant and customer assistants, and pickup or delivery through courier services.

Pro adds the Driver Hub for your own drivers, order updates by text message, and the complaint-resolution tools in Support. If you sell more than $12,500 a month online, Pro's lower rate makes it the cheaper plan even if you never use those extras.

Full details and a cost calculator are at payperplates.ca/pricing.

Where to see your plan

Settings → My Plan shows your status, your plan (Pricing Tier), your restaurant's short name, the owner email, when you went live, and your Stripe subscription.

The My Plan page with the current subscriptionThe My Plan page with the current subscription
My Plan shows your current subscription.

Your billing card

Your monthly plan fee is charged to the billing card on My Plan. Add or replace it there. Card details are stored by Stripe; PayperPlates only keeps the last four digits. A billing card is required before your restaurant can go live.

The per-order rate isn't charged to this card. It comes out of each card payment as the order is paid, and you can see it in Reports → Fees & payouts.

Changing your plan

Plan changes are made by PayperPlates. Contact support to move between Basic and Pro, and the new rate applies from then on.

If you cancel

There's no cancellation fee. If PayperPlates hosts your website or domain, we keep hosting it for 30 days after you cancel, with online ordering switched off, while you move it somewhere else.

Questions about a charge

Contact support with your restaurant name and the charge you're asking about.

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On this page

  • The plans
  • Where to see your plan
  • Your billing card
  • Changing your plan
  • If you cancel
  • Questions about a charge
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