01 · Customer
I use PayperPlates to order
Report a broken page, account problem, privacy request, or security concern. Order and food questions stay with the restaurant.
Report a platform issuePayperPlates support
Get help fromthe right team.
PayperPlates supports the platform. Restaurants remain responsible for their menus, orders, food, refunds, pickup, and delivery.
Platform bugsAccountsPrivacy & security
Ordered from a restaurant?
Contact the restaurant directly.
The restaurant accepts, prepares, and fulfils your order. PayperPlates provides the ordering software, but we cannot change an order, authorize a refund, or act on the restaurant's behalf.
Restaurant-specific inquiries submitted to PayperPlates will be closed without a response.
Contact the restaurant about:
- Order changes or cancellations
- Refunds and payment adjustments
- Missing or incorrect items
- Food quality or allergen concerns
- Menu items, pricing, and availability
- Pickup times and delivery progress
Restaurant contact details are available on its storefront and in your order confirmation.
Choose your path
Start with what describes you.
We'll point you toward self-service help first and platform support when it's genuinely needed.
02 · Restaurant admin
I run a restaurant
Search the merchant guides or ask Merchant Assistant in your dashboard. It can escalate an unresolved platform issue with your account context attached.
03 · Driver
I deliver with PayperDrive
We can help with driver-app and sign-in problems. For an active delivery, contact the restaurant or dispatcher who assigned it.
Platform support
Tell us what isn't working.
This form creates a case in the PayperPlates platform queue. A clear description and the affected page help us reproduce the problem faster.
We can help with
- A PayperPlates page or app is broken
- Platform account or sign-in trouble
- Restaurant admin account or billing issues
- Privacy, data, or security concerns
For a credible security concern, choose Security concern in the form. Never include passwords, card numbers, or authentication codes.
Platform issue intake
PayperPlates-owned issues onlyBefore you submit
Common support questions.
Who can cancel or refund my order?
Only the restaurant can decide whether an order can be changed, cancelled, or refunded. Contact it using the information on the storefront or order confirmation.
What counts as a platform issue?
A reproducible problem with a PayperPlates page, app, account, privacy process, or security—not a restaurant's menu, service, food, or fulfilment decision.
Where do restaurant administrators start?
Start in the public documentation or ask Merchant Assistant from the dashboard. It can create a platform case when the documented troubleshooting does not resolve the issue.
Can PayperPlates answer menu questions?
No. Each restaurant controls its own menu, prices, availability, ingredients, and allergen information. Contact the restaurant directly.