Restaurant delivery
Hire and manage your own delivery team, dispatch a courier for an overflow order, or route all eligible deliveries through Uber Direct—without giving up the direct order.
Every driver and every delivery in one operating view.
Choose per operation
Start with the model that fits today. The order, customer, kitchen, and delivery history stay in PayperPlates when the courier source changes.
You hire and manage the team. PayperPlates supplies the driver accounts, dispatch board, mobile workflow, tracking, proof, and performance history.
Assign normal volume to your drivers. When the fleet cannot take another delivery, manually send that order to an Uber Direct courier.
Route eligible delivery orders through Uber Direct. Courier fulfilment is billed per delivery rather than through a marketplace commission on the food order.
The complete delivery record
Apply your delivery zone, fee policy, or live courier quote.
The kitchen works from the same order and promised timing.
Assign your driver or request an Uber Direct courier.
Restaurant and customer follow the delivery in progress.
Keep completion, courier spend, fees, and driver history.
Your fleet
PayperPlates does not employ the driver. Your restaurant invites the people it hires, controls assignments, and sees the delivery operation as it happens.
Delivery quote
Fee and estimated arrival returned liveCourier requested
Pickup details come from the accepted orderTracking shared
Live courier progress for the customerDelivery completed
Provider fee and delivery record retainedUber Direct
The customer orders from your PayperPlates storefront. Uber Direct supplies the courier while the restaurant keeps the branded order flow and customer relationship.
Use your operating assumptions
Compare estimated in-house labour and vehicle cost against an average courier quote, then see how the customer delivery fee changes the result.
Delivery cost modeller
Planning estimate only. In-house costs vary with payroll burden, insurance, idle time, mileage, multiple-order routes, and local rules. Uber Direct pricing and availability vary by quote, distance, speed, and region.
What operators can measure
The reporting comes from the orders and deliveries your restaurant actually ran.
See which deliveries stayed with your team versus a courier.
Compare completed runs, duration, and driver performance.
Track external fees beside customer delivery fees collected.
Keep the assigned driver, status timeline, and drop-off record.
Delivery questions
No. Uber Direct is a white-label courier product for orders from a merchant's own sales channel. Uber Eats marketplace participation is separate.
Yes. Assign normal orders to your own drivers and manually dispatch an overflow order to Uber Direct. You can also choose route-all mode when every eligible delivery should use Uber.
Your restaurant does. PayperPlates provides the fleet, dispatch, mobile workflow, and reporting software; it is not the driver's employer.
Yes. Delivery policy can determine what the customer pays, what the restaurant absorbs, distance-based zones, and a free delivery threshold.
Yes. PayperPlates maintains delivery status and tracking for in-house assignments and can surface the courier tracking flow returned by Uber Direct.
No. Courier pricing and availability vary by quote, distance, speed, and region. The live quote should be treated as the authority for a specific delivery.
We'll map your delivery area, current driver costs, overflow needs, and customer fee policy into a practical setup.